May 2025: Amanda Coleman reviews the recent Marks and Spencer cyberattack, pointing to the overlooked consequences of poor crisis communication, challenging businesses to rethink how they include employees, partners, and suppliers in their response plans
June 2022: Amanda Coleman asks: With today’s issues, are we failing to grasp the challenge of being more prepared for the crises that are just around the corner?
Swiftly springing into action with a well-oiled plan and a team that knows just what to do and when could, has historically been seen to be the heart of an effective crisis response. In 2020 however, it simply isn’t enough to have the plans, policies, and